Service Areas

Our factory-certified technicians can assist you with a range of issues including:

• Clogged Print Heads: Frequent ink clogs can disrupt print quality and require regular maintenance.
• Banding Issues: Horizontal or vertical lines can appear in prints due to misaligned print heads or issues with the feed mechanism.
• Ink Dripping: Excessive ink can drip from the print head, causing smudges and uneven print quality.
• Media Jams: Paper or media jams can occur, often due to improper loading or issues with the feed rollers.
• Error Codes: Various error codes can appear, indicating issues ranging from print head malfunctions to sensor failures.
• Color Misalignment: Incorrectly aligned print heads can cause color misregistration and blurred images.
• Ink Supply Problems: Ink flow issues, such as air bubbles in the ink lines or depleted ink cartridges, can affect print consistency.
• Maintenance Tank Errors: Full or malfunctioning maintenance tanks can halt printing operations.
• Nozzle Blockages: Print nozzles can get blocked, affecting print quality and requiring nozzle cleaning or replacement.
• UV Gel Ink Curing Issues: Inadequate curing of UV gel ink can result in tacky prints or poor adhesion.
• Color Consistency: Maintaining consistent color output can be challenging, especially with large print runs.
• Media Handling: Problems with media feeding and alignment can cause skewed or misaligned prints.
• Print Head Wear: High usage can lead to print head wear, affecting print quality and requiring replacements.
• Firmware Updates: Incomplete or incorrect firmware updates can disrupt printer functionality.
• Print Head Failures: Frequent print head replacements may be needed due to clogging or wear.
• Ink Spillage: Excessive ink usage can lead to spillage and messy prints.
• Paper Feed Issues: Misfeeds or jams can occur, particularly with different media types.
• Color Banding: Banding issues can arise from uneven ink distribution or print head alignment problems.
• Software Glitches: Firmware and software bugs can cause printing errors and require updates or patches.
• Media Path Jams: Paper or media jams can disrupt printing and require manual intervention.
• Ink System Errors: Issues with the ink delivery system, such as air in the lines or pump failures, can affect print performance.
• Calibration Issues: Regular calibration is needed to maintain color accuracy and print quality.
• Networking Problems: Connectivity issues can affect printer performance, particularly in networked environments.
• UV Lamp Failures: The UV curing lamps can fail, affecting the curing process and print quality.
• Vacuum Table Issues: Problems with the vacuum table can lead to media slippage or improper adhesion.
• Print Head Misalignment: Misaligned print heads can cause banding and color misregistration.
• Ink System Blockages: Blockages in the ink system can disrupt ink flow and print quality.
• Software Compatibility: Issues with RIP software compatibility can affect print output and workflow efficiency.