Large-Format Printer Service Contracts & All-Inclusive Plans.
When your business depends on large-format printing, unexpected downtime isn't just inconvenient—it can impact deadlines, productivity, and your bottom line. Whether you're printing construction plans, engineering drawings, signs, graphics, or marketing materials, keeping your equipment running at peak performance is essential.
That's why Metro Repro offers flexible service and supply plans designed to provide reliable support while helping you manage operating costs.
What Sets Metro Repro Apart?
Keeping your large-format printer running efficiently is essential to your business. That's why Metro Repro offers several service and supply plans designed to minimize downtime and provide dependable support when you need it most.
Here's what you can expect when you partner with Metro Repro for your service and supply needs:
- Responsive support from factory-certified technicians
- Flexible MetroCare and MetroCare+ service plan options
- Genuine OEM parts, toner, developer, and eligible media through our MetroSupply Plan
- Fast, reliable repair service with labor, travel, and parts coverage (based on your selected plan)
- Expert technical support to help maximize uptime and productivity
- Over 40 years of experience supporting large-format printers
With Metro Repro, you gain more than a service contract—you gain a trusted partner dedicated to keeping your equipment performing at its best.
Remote & Onsite Tech Printer Support
Our printer support service can assist you with adding new employees and computers to printer networks, configuring multi-user printers and shared printing environments, installing drivers and software, and setting up scan-to-network and scan-to-folder functionality. We also provide firmware updates, diagnose and resolve printer communication issues, correct IP conflicts and IP address changes, troubleshoot printing and scaling problems, and offer end-user printing and scanning training for office staff.
Frequently Asked Questions
1. What is included in the MetroCare Service Plan? The MetroCare Service Plan includes labor, travel time, and replacement of parts needed to keep your large format printer operating properly.
2. What supplies are included in the All-Inclusive Supply Plan? The All-Inclusive Supply Plan includes 20 lb. bond media, developer material, and toner. Additional specialty media, print heads, and other consumables are not included unless specified in writing.
3. Does the service plan cover network or software issues? Standard service plans do not include network troubleshooting, print driver installation, workflow software setup, or operator training. However, Metro Repro offers Remote & Onsite Technical Printer Support services for these needs.
4. What happens if my printer needs service outside normal business hours? After-hours service may be available based on technician availability and is billed at Metro Repro’s standard hourly rate plus an additional 50%.
5. Can I combine the supply plan with a service plan? Yes. The Supply Plan can be paired with either MetroCare service option to create a more complete and convenient support solution for your printing environment.
6. Do I need to have a service plan to receive support from Metro Repro? No. While service plans provide the most cost-effective and proactive coverage, Metro Repro also offers time-and -material service, repair, and technical support for customers without an active contract. Standard hourly labor, travel, and parts rates will apply.
7. What if I decline service and change my mind? You may enter into a service contract at any time. However, your machine will need to be brought to spec before being placed under contract. That service call and any needed parts will be billable.
Click here to learn about placing a service call for your large-format printer repairs and what to expect.
Our Large-Format Printer Service & Supply Team Is Ready to Help!
At Metro Repro, we're committed to keeping your large-format printers operating at peak performance. With over 40 years of experience supporting businesses across the South-Central United States, we provide dependable service contracts, technical support, and supply solutions designed to minimize downtime and maximize productivity.
Our factory-certified technicians are located throughout our service area, enabling us to respond quickly with expert repairs and ongoing technical support.
Whether you need a comprehensive MetroCare or MetroCare+ Service Plan, or want the convenience of our MetroSupply Plan for eligible media, toner, and developer, we're here to help.
We proudly provide service contracts and support throughout:
Have questions about our Service or Supply Plans? Call Metro Repro today at (888) 484-9292 or complete the contact form below to find the coverage that's right for your business.